Who are We..?

Founded in 2014 and based in the beautiful city of Edinburgh, Forrit helps organisations when they need to do more with less; our future-proof CMS provides them with operational efficiency – and cost savings too. We help them reduce third-party software costs and create fast pay-back on their investment.

Our customers are based in some of the most highly regulated industries, so with a host of security and audit features built-in, our cloud-native CMS helps them reduce risk and comply with regulations. Customisable approval processes, clear audit trails and optional roll-back keep them in control and as we’re a Microsoft Partner they can be confident of getting a secure, scalable and reliable solution. What’s more, working with us lets you leverage your organisation’s committed cloud spend with Microsoft.

Tell me more about the Role..?

We are looking for a Technical Author to produce high-quality documentation that contributes to the overall success of our products. You will need to work collaboratively with developers, quality engineers, product managers/owners, delivery teams representatives and usability experts to make our products easier to use.

On a regular basis you will interact with internal teams to obtain an in-depth understanding of the product and the documentation requirements, producing high-quality documentation that meets applicable standards and is appropriate for its intended audience. You will be responsible for writing easy-to-understand user interface text, online help user guides, developer guides and release notes and create tutorials to help end-users use a variety of features. Consistently moving our documentation forward, you will analyse existing and potential content, focusing on reuse and single-sourcing opportunities and ensure material is always current and up to date, creating and maintaining the information architecture.

What do I need to Bring..?

You’ve done this before and have a proven background in technical writing of software documentation, and you’re able to deliver high quality documentation paying attention to detail and ensuring the end-user experience is high. You can quickly grasp complex technical concepts and make them easily understandable in text and pictures, with excellent written skills in English and a strong working knowledge of Microsoft Office and Atlassian Confluence. Everything you do is about translating the technical in to the understandable, always considering your audience and thinking about the best format within which to present the detail.

A University degree in Computer Science, Engineering or equivalent is preferred for this role.