Who are We..?

Founded in 2014 and based in the beautiful city of Edinburgh, Forrit helps organisations when they need to do more with less; our future-proof CMS provides them with operational efficiency – and cost savings too. We help them reduce third-party software costs and create fast pay-back on their investment.

Our customers are based in some of the most highly regulated industries, so with a host of security and audit features built-in, our cloud-native CMS helps them reduce risk and comply with regulations. Customisable approval processes, clear audit trails and optional roll-back keep them in control and as we’re a Microsoft Partner they can be confident of getting a secure, scalable and reliable solution. What’s more, working with us lets you leverage your organisation’s committed cloud spend with Microsoft.

Benefits

We offer an amazing workplace environment in the very centre of Edinburgh. We see our employees as our greatest asset and therefore we are investing in our people and ensuring that our team members are looked after both at work place and outside of work by providing benefits that support healthy work-life balance. Some of our benefits include:

• Competitive salary
• 25 days annual leave (+bank holidays)
• Pension
• Private health care
• Income protection scheme
• Group life cover
• Enhanced Parental leave and pay
• Cycle to work scheme
• Flexible working 
• Learning and education opportunities
• Regular social activities 

Tell me more about the role 

As a highly experienced technical and customer focused Senior Project Manager, with over 10 years in the industry, you should have demonstrable experience working in project and process management roles, ideally in a digital delivery environment. A critical thinker and problem solver, you will be comfortable working alongside a team of developers. You will be able to demonstrate proficiency in the coordination and management of multiple digital projects from concept to delivery across the full customer lifecycle, including post implementation Business-as-Usual (BAU) request management.

This rewarding role is pivotal in ensuring our customers’ success by driving the seamless execution of technical projects, including platform migration onto the cloud-based Forrit One CMS.

A solid understanding of agile methodologies, awareness of Microsoft Azure and CMS platforms would be a significant advantage.

Summary of key roles and responsibilities:

• Apply agile project management methodologies to new/evolving migration projects, including on-boarding and optimisation.

• Utilise project management systems, including Jira, Azure DevOps and Microsoft Teams to effectively manage the workflow of all tasks.

• Identify and implement ongoing project and process improvements.

• Lead regular internal and external status & planning meetings, managing risk and unblocking issues to reach the desired outcome.

• Coordinate project deliverables with technical developers and QA team colleagues.

• Liaise with design and technology partners to strategise and manage the delivery of collaborative technical integrations.

• Establish strong working relationships with colleagues, clients and agency partners.

• Scope and estimate project deliverables, costs, and timings.

• Assist with new business pitches as required.

• Actively manage customer satisfaction through the full lifecycle, from pre-project phase, through project-delivery to BAU.

• Coaching and developing others new to/within the role family, and potential line management as the team grows.

What do I need to bring?

We are looking for someone who has a strong sense of ownership and is self-directed, whilst working effectively as a team player both with people in the project team, wider business, and a portfolio of customers. Able to thrive in a fast-paced environment and deal with ambiguity, you need to possess critical thinking and problem-solving skills.

With agile/project management qualifications and being constantly curious and wanting to develop your skills further, ideally you would have familiarity with the technical aspects of CMS digital delivery management. Driven by identifying opportunities to make positive change, you can guide a customer through their first one hundred days and beyond, building trusted relationships and creating advocacy for our platform through positive customer experience.

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field.
• Minimum of 10 years of experience in customer success, technical project management.
• Proven track record in managing complex/multiple technical projects, client relationships, and platform migrations, ideally in a digital/CMS environment.
• Proven experience in using agile methodologies in project delivery (certification beneficial)
• Familiarity with Microsoft Azure and Content Management Systems is highly desirable.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities with a customer-centric mindset.